- Account Settings
- Payments and Refunds
- Returns and Replacements
- Shipping and Delivery
To change your account information, please visit your account profile details
click the Sign In button at the top right corner of the page. Click on Forgot and enter your registered email id. We’ll email you a link. Click on the link and enter a new password.
Only orders that haven't left the fulfilment centre can be cancelled. If the order has already been shipped from our fulfilment centre, you can refuse to accept it and send it back with the courier. In case you have paid using Netbanking/Debit/Credit Card, we’ll refund your order amount only after we’ve received the cancelled order at our fulfilment centre.
If you’ve selected Cash on Delivery, there’s no amount to be refunded because you haven't paid for your order. For payments made via Credit/Debit Card/Netbanking, you will receive your refund to the source account within 5-7 business days from the time you cancel your order.
Yes, we can modify the shipping address only if your order hasn’t left our fulfilment centre. Please email your order number and new shipping address to firstname.lastname@example.org with the subject line “Update shipping address for my order”.
Once the order has left our fulfilment centre, it can’t be cancelled from the website. You can reject the order when the delivery is attempted at your doorstep. If the payment for the order is made online, refund shall be initiated post rejection of the order at customer's end. It will reflect in the bank account within 5-7 business days post rejection under the name "Peppermint_Pay".
To cancel your order, visit the ‘Orders’ page of your Peppermint account. View the ‘Order Details’ of the order you want to cancel and tap ‘Cancel’.
Payments and Refunds
If you haven’t received a refund yet, request you to check your bank account/bank statement. If it's a Payment Online refund, then request you to contact your debit or credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, request you to get the same in written from your respective bank and share it with us on email@example.com
If you have any refund discrepancies, please email a screenshot of your bank statement to firstname.lastname@example.org with the subject line “Refund discrepancy”.
There might have been an issue with the payment gateway. We’ll refund the additional amount you were charged within 24 hours. The refund will reflect in your account in 5-7 business days.
We couldn’t process your order because we didn't receive a confirmation from the payment gateway. If you've been charged, your refund will be processed within 24 hours and will reflect in your account in 5-7 business days. You can place your order once again.
We initiate the refund process after we’ve received the returned items and they successfully pass our quality check. In case of refund to your Credit/Debit/Net banking account, we take 3-5 business days from the date of receipt of the items. It shall reflect under the name Peppermint_PayU. In case of NEFT/IMPS transfers, we take 3-5 business days from the date of receipt of the items. It shall reflect under the name Peppermint Clothing Pvt. Ltd.
In case of refund to your Credit/Debit/Netbanking account, we take 5-7 days from the time you cancel your order. If you’ve placed your order using Cash on Delivery, there will be no refund because the order hasn’t been paid for.
Returns and Replacements
Most items are eligible for returns (and refunds), The items should be unused, intact and in their original packaging (labels, tags, boxes, plastic wrap). Please note, items on ‘final sale’ can’t be returned. If the received item is damaged or doesn’t match the product description, we’re happy to replace it. If we don’t have a replacement in stock, we’ll refund you the full amount, including the shipping charges you paid on its purchase.
All return requests must be received within 15 days of delivery.
In case of refund to your Credit/Debit/Net banking account, we take 5-7 business days from the date of receipt of the items. It shall reflect under the name peppermint_PayU. In case of NEFT/IMPS transfers, we take 5-7 business days from the date of receipt of the items. It shall reflect under the name Peppermint Clothing Pvt. Ltd.
We make three attempts to pick up the item. If the item is not picked up on the third attempt, the pick-up request is marked as failed. If your pickup does not happen for more than 48 working hours from the first pickup date requested by you, please email your order number to email@example.com with the subject line “Items not picked up”.
In case your area pin code is not eligible for pick-up, please self-ship the product to us. The product must be unused, unwashed and all the tags must be intact. Please pack the product with the order invoice and tax invoice in the return packet. In the absence of the invoice, please mention the order number and your phone number on a piece of paper along with the package.
Please send the package to the following address:
We’ll provide a refund for the shipping cost incurred by you. Please email the courier receipt with your order number to firstname.lastname@example.org with the subject line “Reimburse courier charges”.
Please email your order number, the product you want replaced and the reason for replacement to a email@example.com with the subject line “Return & replace”. If we don’t have a replacement in stock, we’ll refund you the full amount, including the shipping charges you paid on its purchase.
You can return products purchased from us within 15 days of receiving the product, Items on ‘final sale’ are also not eligible for returns. To return a product, please visit your orders page
Shipping and Delivery
We currently don't provide POS machines on delivery.
We currently don't support online payments for orders placed with Cash on Delivery payment option.
As per our policy, the order can't be opened before the delivery is accepted. But you can accept the order and get in touch with us later, in case you have any concerns.
We often ship orders in multiple parts, so we can get you each part faster. So, one of the shipments may arrive sooner than the others. You can track your order on the ‘Orders’ page.
Unfortunately, we only deliver within India but we do accept most international credit cards. Here is the list of the cards:- * VISA *MASTER *DINERS *AMEX International cards on Razorpay
You can check your shipping fee in the Order Summary section of the Cart page. You will also be notified, on the Cart page, of the minimum order value above which you can get free shipping.
Our courier partner will contact you for delivery of your order. Please keep checking your SMS for more details.
In the rare scenario that we’re unable to procure the merchandise, we cancel the order. You will be notified if this occurs and your refund will be credited to you immediately.
If you aren’t present when our courier partner attempts to deliver your order, they will try to contact you. Two additional attempts will be made on consecutive days, after which your package will be returned to our fulfilment centre and your account will be refunded for the order amount. In case your order comes back to our fulfilment centre, you can request for it to be re-dispatched depending on the availability.
Please coordinate with the courier executive delivering your order to see if this is possible. Delivering at a specific time may not always be an option from courier services due to their schedules.